Return & Refund Policy
Thanks for shopping at ATA Photobooths. If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
All returns must include an RMA form that can be obtained from us directly. Each RMA form must include a valid RMA number.
Due to the custom fabrication of the Products returns will not be accepted.
Items that are non-refundable:
1. 360 Photo Booth Platforms and Cases
2. Full System Photo Booth Packages
3. Photo Booth Shells and Cases
4. Any products with custom graphics which include enclosures, inflatable enclosures, custom vinyl logo prints.
360 photo booth platforms, photo booth shells, mirror booths products have a 1 year manufacturers warranty, if any part fails we will work with you to resolve any issues.
If a part fails, please reach out to our support team on our contact page so we can help you try to fix the issue.
In some cases, we understand that you might change your mind about your purchase and want to return the item. Again, we will ONLY refund items not listed above.
We will accept the return request as long as it is in the original packaging. You must send an email or a message on our contact page within 48 hours upon receiving your product. We will refund your money minus shipping fees and the 20% re-stocking fee plus you pay for the shipping.
Incorrect or defective shipments must be returned in new condition and packaging to receive a refund within 48 hours of receiving the item.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING AND DELIVERY
All delivery time-frames stated are estimated and may be subject to change. Please note, for international deliveries, local import duties and charges may apply.
While your order is being processed and delivered we encourage you not to book events during this time until you have confirmation of receiving your booth. Photobooth City is not responsible for any missed events that you may have.
We use local freight carriers for all heavy and bulky orders like Mirror and 360 Booth to insure your product arrives safely. After the product has been shipped, delivery time frames can range between 5-7 business days for freight shipping.
USPS, UPS, FedEx for other products economy shipping time frames are 3-5 business days.
Buyers will be responsible for paying for shipping costs for returning your item.
All shipping costs are nonrefundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Some items can not be returned if they are opened. These Enclosures and Backdrops
Merchandise that has been used, or altered will not be accepted for return or exchange.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
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