- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Exceptions
- Merchandise that has been used or altered will not be accepted for return or exchange.
- All items are subject to a 20% restocking fee, which will be deducted from your refund. The original shipping and handling fees will not be refunded.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email address].
Sale Items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same item, send us an email at [email address] and send your item to the following address: [physical address].
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
- To return your product, you should mail it to: ATA Industries12345 Mills Ave. Unit 28 Chino, CA 91710
- A Return Merchandise Authorization (RMA) is required to make the return valid. Usually, the invoice number is used as the RMA.
